SHIPPING & DELIVERY POLICY

Effective date: 06/30/2026.

At RaizBack, we carefully curate, assemble, and package each order with attention to quality, presentation, and product integrity. Because our products may include food, beverage, pantry, and gourmet items, we take shipping and delivery seriously and aim to provide a clear, reliable, and transparent fulfillment experience.

This Shipping & Delivery Policy explains how we process, ship, and handle delivery-related matters for orders placed through our website.

By placing an order with RaizBack, you agree to the terms of this Shipping & Delivery Policy.

Shipping Coverage

RaizBack currently ships only within the contiguous United States.

At this time, we do not ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.

Because our products may include food, beverage, pantry, and gourmet items, we require a valid physical street address to help preserve product integrity and reduce the risk of delays, misdelivery, failed delivery, or extended storage.

If an order is placed with an address we are unable to ship to, we will contact you using the information provided at checkout to request a valid shipping address. If we do not receive a response within 3 business days, the order may be cancelled and refunded.

We may update our shipping coverage in the future as our operations expand.

Order Processing Times

All orders require processing and handling time before they are transferred to the shipping carrier.

Our standard processing time is 1 to 3 business days after the order is received and payment is successfully processed.

Orders placed after 2:00 PM Eastern Time, or on weekends or U.S. public holidays, will begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing time refers to the time needed by RaizBack to receive the order, verify payment, prepare the curated selection, assemble the package, complete handling, and transfer the order to the shipping carrier.

Processing times may be longer during holidays, peak seasons, product launches, promotional periods, weather disruptions, supply chain delays, or for large, customized, corporate, or multi-recipient orders.

If we are unable to ship your order within the stated processing timeframe, we will contact you as required by applicable law and, where required, provide available options.

Shipping Methods and Rates

Shipping rates are calculated at checkout based on factors such as shipping destination, package weight, package dimensions, selected shipping method, carrier rates, and applicable service availability.

We may use USPS, UPS, or other carriers to deliver orders, depending on the destination, package characteristics, service availability, and operational needs.

The shipping methods, rates, and estimated transit times available for your order will be displayed at checkout before you complete your purchase.

Unless otherwise expressly stated, shipping charges are not included in product prices.

Estimated Delivery Times

Delivery times shown at checkout, in shipping confirmations, or through carrier tracking are estimates only and are not guaranteed.

Estimated delivery time generally includes two separate stages:

• Processing Time: the time RaizBack needs to prepare and transfer your order to the carrier.
• Transit Time: the time the carrier needs to transport and deliver the package after it receives the order from RaizBack.

Estimated carrier transit times begin only after the order has been processed and transferred to the shipping carrier, not when the order is placed.

Orders shipped within Florida may typically arrive faster due to our fulfillment location in Miami, Florida. Orders shipped to other contiguous U.S. states may require additional transit time depending on the destination and the carrier service selected.

Carrier delays may occur due to weather, high shipping volume, holidays, operational disruptions, incorrect addresses, recipient unavailability, carrier routing issues, or other events outside our control.

RaizBack is not responsible for carrier delays once an order has been transferred to the shipping carrier. However, if your order appears delayed, lost, or otherwise affected in transit, please contact us so we can review the issue and assist where appropriate.

Tracking Information

Once your order has been processed and transferred to the shipping carrier, you will receive a shipping confirmation email with tracking information, when available.

Tracking information may take up to 24 to 48 hours to update after the carrier receives the package.

Customers are responsible for monitoring tracking updates and making reasonable arrangements to receive the package upon delivery. If you experience issues with your delivery, please contact us at contact@raizback.com.

Address Accuracy

You are responsible for providing a complete, accurate, and deliverable physical shipping address at checkout.

Please review your shipping information carefully before placing your order.

RaizBack is not responsible for delays, failed deliveries, misdeliveries, returned packages, or additional costs resulting from incorrect, incomplete, outdated, undeliverable, or restricted shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately at contact@raizback.com. We will make reasonable efforts to update the address if the order has not yet been processed or transferred to the carrier. We cannot guarantee that address changes can be made after an order is submitted.

Undeliverable or Returned Packages

If a package is returned to us due to an incorrect address, incomplete address, P.O. Box address, failed delivery attempt, refusal by the recipient, inability to access the delivery location, or other issue not caused by RaizBack, we may contact you to arrange reshipment where possible.

Additional shipping fees may apply to reship the order.

If the order cannot be reshipped, any refund, credit, replacement, or other resolution will be handled in accordance with our Return, Refund & Resolution Policy.

Gift Orders and Recipient Deliveries

If you place an order to be shipped to a gift recipient or another third party, you are responsible for ensuring that the recipient's name, physical shipping address, phone number, email address, delivery instructions, and any gift message are accurate and complete.

RaizBack is not responsible for failed, delayed, or misdirected deliveries resulting from incorrect or incomplete recipient information provided at checkout.

For gift orders, we recommend confirming that the recipient will be available to receive the package, especially during warm weather, holidays, travel periods, or high-volume delivery seasons.

Warm Weather and Product Integrity

RaizBack curates food, beverage, pantry, and gourmet products that may be affected by heat, humidity, transit conditions, or extended exposure after delivery.

Unless expressly stated otherwise, our standard shipping is not temperature-controlled.

We make reasonable efforts to select and package products suitable for shipping, but we cannot guarantee that items will not be affected by weather, carrier delays, or conditions after delivery.

Customers and recipients should retrieve packages promptly after delivery and should review all product labels, packaging, storage instructions, and manufacturer information before consuming any product.

If a product appears damaged, opened, leaking, spoiled, melted beyond reasonable expectation, tampered with, or otherwise unsafe, do not consume the product. Please contact us promptly at contact@raizback.com and include your order number, a description of the issue, and clear photos of the package and affected items.

Damaged Packages

We take care in packaging orders for transit. However, damage may occur during shipping.

If your package arrives visibly damaged or if the contents appear compromised, please contact us within 7 calendar days of delivery at contact@raizback.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the outer shipping box
• Clear photos of the damaged product or packaging
• Any relevant carrier notice or delivery information

We will review the issue and determine an appropriate resolution in accordance with our Return, Refund & Resolution Policy.

Please keep the damaged packaging and contents until the issue is resolved, as the carrier may require inspection or documentation.

Lost, Missing, or Stolen Packages

If your tracking information shows that your package is delayed, lost, or has not updated for an unusual period, please contact us at contact@raizback.com so we can review the shipment and assist where appropriate.

If the carrier marks a package as "Delivered" to the physical address provided at checkout, RaizBack is generally not responsible for theft, loss, or disappearance after confirmed delivery.

If your package is marked as delivered but cannot be found, we recommend that you:

• Check around the delivery location
• Check with household members, neighbors, reception desks, building staff, mailrooms, or package lockers
• Review any delivery photo or carrier delivery details
• Contact the carrier directly to request a trace or delivery investigation
• Contact us at contact@raizback.com with your order number and details so we can review the matter

Any replacement, refund, credit, or other resolution for lost, missing, stolen, or delivered packages will be handled at RaizBack's discretion and in accordance with our Return, Refund & Resolution Policy, to the extent permitted by applicable law.

Delivery to Apartments, Offices, Hotels, Mailrooms, and Third-Party Locations

If you request delivery to an apartment building, office, business, hotel, mailroom, reception desk, gated community, package locker, or other third-party location, delivery may be considered complete when the carrier records delivery to that location.

RaizBack is not responsible for packages that are lost, misplaced, refused, delayed, or unretrieved after delivery to such locations.

Please ensure that the delivery location can safely receive packages and that the recipient is aware of the expected delivery.

Corporate, Bulk, and Multi-Recipient Orders

Corporate gifting, bulk orders, customized orders, and multi-recipient shipments may require additional processing time, coordination, and shipping arrangements.

Processing and delivery timelines for these orders may vary depending on order size, product availability, customization needs, number of recipients, packaging requirements, and carrier capacity.

For corporate or bulk orders, please contact us at contact@raizback.com so we can coordinate fulfillment details, timelines, and shipping options.

Changes to This Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, carriers, shipping coverage, rates, processing times, products, or legal requirements.

When we update this policy, we will post the revised version on our website and update the "Last Updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Unless otherwise required by applicable law or expressly stated by us, changes to this policy will apply only to orders placed after the updated policy is posted.

Contact Us

If you have any questions about shipping, delivery, tracking, or the status of your order, please contact us at:

SUNGATE GLOBAL LLC (RaizBack)
13935 SW 140 St
Miami, FL 33186
United States

Email: contact@raizback.com
Phone: (786) 312-3240