Frequently asked questions

RaizBack creates thoughtfully curated gourmet gift boxes designed around memorable experiences. Each collection brings together carefully selected products with a focus on quality, origin, culinary harmony, and thoughtful presentation.

Our gift boxes vary in price depending on the collection and products included. Current pricing is displayed directly on each gift box page, where you can explore the full experience and everything included.

RaizBack currently ships throughout the contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, international destinations, P.O. Boxes, or APO/FPO/DPO addresses.

Standard orders are typically processed within 1–3 business days after your order and payment are received. Orders placed after 2:00 PM ET, on weekends, or on U.S. public holidays begin processing the next business day.

During holidays, peak seasons, or for large and customized orders, additional processing time may be required.

Delivery time depends on your destination and the shipping method available for your order. Shipping options and estimated transit times are displayed at checkout.

Please keep in mind that delivery estimates are not guaranteed and begin after your order has been processed and transferred to the carrier.

Shipping rates are calculated at checkout based on your destination, package size and weight, selected shipping method, carrier rates, and service availability.

Absolutely. RaizBack gift boxes can be shipped directly to the recipient. When placing your order, make sure the recipient's name, shipping address, contact information, delivery instructions, and gift message are complete and accurate.

Yes. RaizBack offers corporate gifting, bulk orders, customized gifting, and multi-recipient shipments for businesses looking to recognize clients, employees, partners, or important milestones.

Because larger or customized orders may require additional planning and processing time, we recommend contacting our team in advance to coordinate the experience.

Please contact us within 7 calendar days of delivery if an item arrives damaged, incorrect, missing, or otherwise compromised.

Include your order number, a description of the issue, and clear photos when applicable. Our team will review the situation and determine the appropriate resolution, which may include a replacement, refund, credit, or reshipment depending on the circumstances.

Because our boxes contain food, beverage, pantry, and other gourmet products, we do not accept physical returns once an order has been shipped.

However, if something arrives damaged, incorrect, missing, or compromised, contact us within 7 calendar days of delivery and our team will review the issue and determine the appropriate resolution.